Frequently Asked Questions

We offer both standard packages and fully customizable options. Our packages provide a cost-effective solution with pre-selected items that work well together, but we understand every event is unique. We're happy to create completely bespoke designs tailored to your specific vision, theme, and budget. During your consultation, we can discuss which approach would work best for your needs.

Absolutely! We have experience working with a wide variety of venues and their specific restrictions. We'll communicate directly with your venue to understand any limitations regarding setup times, hanging methods, candle policies, etc. Our creative team excels at adapting our designs to work within these parameters while still achieving the look you desire. If possible, we'll visit your venue in advance to take measurements and plan accordingly.

You'll have as much input as you'd like! Some clients prefer to be involved in every detail, while others are happy to provide general guidance and let our designers take the lead. We'll start by understanding your vision, color scheme, and style preferences. We can create mood boards, provide sample pictures, and discuss material options. Throughout the planning process, we welcome your feedback and will make adjustments to ensure the final result matches your expectations perfectly.

We offer a comprehensive range of event rental items including:

• Marquees and canopies
• Tables and chairs
• Chair covers and sashes
• Table linens
• Centerpieces
• Backdrops (plain and themed)
• LED letters and numbers
• Cake stands
• Decorative props
• Entertainment equipment (bouncy castles, candy floss machines, etc.)
• Mascot costumes
• Catering equipment

Our inventory is constantly updated, so please inquire about specific items you may need for your event.

Standard rental periods are for 24 hours or for the duration of your event (typically 1-2 days). For extended rentals or multi-day events, we offer special rates. We'll work with your venue to coordinate convenient delivery and collection times that align with your event schedule.

We understand that accidents happen. Minor wear and tear is considered normal and is covered in your rental fee. However, for significant damage or lost items, repair or replacement costs will be charged. All rental agreements include a security deposit which is refunded after we've confirmed all items are returned in acceptable condition. We recommend checking if your event insurance covers rental items for complete peace of mind.

We accept various payment methods for your convenience, including:

• Bank transfers
• Credit/debit cards
• PayPal

All payment details will be clearly outlined in your contract.

Yes, we understand that events can be a significant investment, so we offer flexible payment plans. Typically, we require a 50% deposit to secure your date, with the remaining balance due 14 days before the event. For larger events or early bookings, we can arrange a more spread-out payment schedule. Please discuss your needs with us, and we'll work to find a solution that works for your budget.

Our cancellation policy is as follows:

• More than 90 days before the event: 75% of deposit refunded
• 60-90 days before the event: 50% of deposit refunded
• 30-60 days before the event: 25% of deposit refunded
• Less than 30 days before the event: No refund available

For rescheduling, we'll do our best to accommodate your new date without additional fees, subject to availability. If we're unable to accommodate the new date, our cancellation policy will apply. We recommend event insurance to protect against unforeseen circumstances.